Privacy Policy

Effective date: November 3, 2026

DIRECTXCHANGE, LLC ("DirectXChange," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect information when you visit www.directxchange.ai (the "Site"), contact us, or use our contact center software and messaging services (the "Services").

1. Information We Collect

Information you give us. When you fill out a form, contact us, request a demo or sign up for the Services, we may collect your name, company, email address, phone number, mailing address, and any message you send us.

Account and billing information. If you subscribe to the Services, we collect account details and billing information. Payments are processed by our payment processors (such as Stripe or AWS Marketplace). We do not store full card or bank account numbers on our systems.

Information collected automatically. When you visit the Site, our website provider and analytics tools may automatically collect information such as your IP address, browser type, device type, pages viewed, and the date and time of your visit, using cookies and similar technologies.

Customer data. Our business customers use the Services to send and receive SMS, Voice, Email and WhatsApp communications with their own contacts. Contact information and message content that a customer uploads or processes through the Services ("Customer Data") belongs to that customer. We process Customer Data only on the customer's behalf and according to their instructions and our agreement with them. If you received a message from one of our customers, please contact that organization directly about how it uses your information.

2. How We Use Information

We use the information we collect to:

  • provide, operate, maintain and improve the Site and the Services;

  • respond to your questions and requests and provide customer support;

  • set up and manage accounts, process payments and send invoices;

  • send service-related notices, such as security alerts and account updates;

  • send information about our products, where permitted, which you can opt out of at any time;

  • monitor usage, prevent fraud and abuse, and keep the Services secure; and

  • comply with legal obligations and enforce our agreements.

3. SMS and Mobile Messaging

If you opt in to receive text messages from us, we use your mobile number only to send the messages you agreed to receive. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell, rent or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers (such as messaging carriers and platforms) that help us deliver the messages.

4. How We Share Information

We do not sell your personal information. We share information only:

  • With service providers who perform services for us, such as cloud hosting (for example, Amazon Web Services), website hosting, payment processing, email delivery and messaging carriers, who may use it only to provide those services to us;

  • To comply with the law, such as in response to a subpoena, court order or other legal process, or to protect the rights, property or safety of DirectXChange, our customers or others;

  • In a business transfer, such as a merger, acquisition or sale of assets, in which case the information would remain subject to this Policy; and

  • With your consent or at your direction.

5. Cookies

The Site uses cookies and similar technologies to make the Site work, remember your preferences, and understand how visitors use it. You can set your browser to refuse or delete cookies, but some parts of the Site may not work properly if you do.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, including to provide the Services, meet legal, accounting and reporting requirements, resolve disputes and enforce our agreements. Customer Data is kept according to our agreements with our customers.

7. Data Security

We use reasonable administrative, technical and physical safeguards to protect information, including encryption in transit and access controls. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

  • Marketing emails: use the unsubscribe link in any marketing email.

  • Text messages: reply STOP to any text message to opt out.

  • Access, correction and deletion: you may ask us to access, correct or delete the personal information we hold about you by contacting us using the details below. We will respond as required by applicable law.

Depending on where you live, you may have additional rights under state privacy laws. We will not discriminate against you for exercising any of these rights.

9. Children's Privacy

The Site and Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

10. Third-Party Links

The Site may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

DIRECTXCHANGE, LLC
PO Box 880456, Port Saint Lucie, FL 34988
Email: legal@directxchange.ai
Phone: 855-711-2148